FAQs - Frequently Asked Questions
Frequently Asked Questions

HELP!, I CAN'T LOGIN! WHY?

We use cookies (small pieces of site information) to assist us in user authentication and in saving configuration information. Cookies are required to use this service. If you do not accept the cookies set on login or your computer is not configured to accept cookies, your session will expire almost immediately.

If you see this message immediately after logging in, you should check the following:

  1. Check to see that your computer system time is accurate. Cookies are time sensitive and may not work if your computer date is incorrect by a large amount.
  2. Make sure that your browser is configured to accept cookies or that you agree to accept cookies during the login process.
  3. Turn off any third party programs or control panels that automatically reject cookies.

HOW AND WHERE CAN I BUY SMS CREDITS?

Once you determine how much SMS credits you need, you can purchase SMS credits either by paying with your interswitch ATM card, or by paying cash or cheque directly into our Bank account.

ATM Card payment is the fastest because it is instant! Your account will be credited immediately ATM payment is made. You must login to your account and click the Buy Now link on the top right of the screen to make ATM Payment.

Bank payments will roughly take 30mins if you paid in cash. Cheque payments are not credited until the cheque clears. (Unless you are a regular reseller). Please, always specify your email address as the depositor when making bank payments. Sample and bank details below.

PRICING AND PAYMENT INFORMATION

Pricing information is found here.
http://www.bulkmessageng.com/?cmd=_prices

Bank details can be found here.
http://www.bulkmessageng.com/?cmd=_buy-now

IS THE ONLINE ATM CARD PAYMENT SECURE?

Yes. Interswitch http://www.interswitch.com.ng/ is a highly secure ATM processing service.

CAN I PAY USING MASTERCARD OR VISA CREDIT CARDS?

Currently, online payment via credit cards or PayPal payments are not supported. We are currently working to accept these payments as well as e-Gold payments in the near future. 

HOW CAN I SEND SMS FROM MY VB6 PROGRAM OR PHP WEBSITE?

We have made available a lot of developer resources to help you send SMS from various applications. The following options are available:

  1. ACTIVEX COM (DLL) This is the easiest method for VB6, DELPHI, and other ActiveX compliant programming languages.
  2. HTTP For ASP, PHP and other cross-platform languages.
  3. WEBSERVICES SOAP XML Webservices, is the most advanced option. This option is best suited for creating a full fleged SMS website based on our services.

I DID NOT RECEIVE MY FREE SMS. WHY?

Either you did not correctly type in your mobile number or the mobile number you specified has already recieved free SMS. If you intend to send Bulk and you need more free SMS to test our services first, please contact our support desk.

IN WHAT FORMAT SHOULD THE BULK TEXT FILE BE?

It must be a text file. CSV / TXT. As long as the numbers are in a text file, and the numbers are human readable, separated from one another either by a space, comma, dot, or any other character, our application can pick them out even if they are inconsistent.

CAN I SEND SMS TO OTHER COUNTRIES?

Yes. You can send to 400+ Networks around the globe. Please see our coverage list to see if your specific country or network is covered.

http://www.bulkmessageng.com/?cmd=_coverage

YOUR QUESTION IS NOT LISTED HERE?

Click the button below to SUBMIT YOUR QUESTION to our online support unit.